Projects
Independent projectHackathon build2025
AI · Hackathon project
Saathi Smart Assistant
Multilingual, voice-first agentic AI customer service concept for rural customers.
Introduction
Saathi Smart Assistant is an agentic AI customer service platform concept designed around TVS Credit's rural Indian customer base, focused on Tier 3 and Tier 4 customers.
Problem
Customers with low digital literacy and diverse languages are poorly served by text-only, English-first support channels.
Solution
A voice-first, multilingual assistant with specialized agents for onboarding, payments and grievances.
Main features
- Voice and text support designed for many Indian languages
- Voice-first interface for low digital literacy users
- Specialized AI agents for onboarding, payments and grievances
- Context-aware personalization across customer journeys
- Service worker for offline support
Architecture overview
- Next.js frontend with voice and text input.
- Next.js API route streams chat responses.
- Gemini wrapper handles agent selection, onboarding flows and query processing.
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